Event Type: Webinar


Online workshop – What journey do customers go on when they engage with your business? Which channels do they use, and how do they behave?

About this Event

Whether you’re B2B or B2C, online or offline, customers often have many different ways of finding and engaging with your SME business.

Understanding the journey that your customers use can deliver huge benefits to your business: increase customer conversion, boost loyalty and reduce costs.

This Free 90 minute workshop, delivered on behalf of Leeds City Region Enterpise Partnership (LEP), will help you understand and maximise the potential of your customer journey.

Using local case studies, Q&A sessions and the latest advice, the workshop will help companies to:

  • Identify the key steps in their own customer journey
  • Identify how they can improve
  • Pinpoint gaps where simple additions can have a big impact
  • Build a simple team to own and review your changes
  • Measure your success

The session includes Q&A, plus a copy of the recorded slides for future use.

Registration is easy, simply book via Eventbrite.

The workshop will be delivered by Biskit Ltd, with over 25 years of Sales, Marketing and Business experience.


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